The first years email and telephone support is
included with the purchase of ESdat. After the first
year it is available for valid maintenance plans.
If you need help with ESdat you should do the following:
- Ensure you have completed the Tutorials.
- Search the ESdat help files, user forum, handy hints and other resources at the
ESdat Support Portal.
- Search the User Forum to see if the question has already been asked.
Post your question on the forum, remembering to include as much information and
context as possible. Our support staff will receive a notification and respond,
other users may also respond.
- Follow up with your power user(s) within your organization.
Power users (or nominated users) at your organization have a direct line of
contact to experienced and development staff. Our staff may anonymously post
the question and the answer on the forum to assist other users.