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ALKS  
#1 Posted : Wednesday, July 28, 2021 5:20:31 PM(UTC)
ALKS
Rank: Newbie

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Australia

Hi there,

I am having issues moving ESdat license from one computer to another.

I have followed the steps here: https://ESdat.net/downloads/Moving%20an%20ESdat%20Licence.pdf

and am getting stuck with emailing your support address: support@escls.com.au to obtain the license code for the new computer. I've got the new PC name, System Code and username.

Thanks for help.

Nick Support  
#2 Posted : Thursday, July 29, 2021 8:52:03 AM(UTC)
Nick Support
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Australia

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Hi,

Can you please elaborate on how you're getting stuck?

Once you complete the delicencing process on the existing PC, all you should need to do is paste the screencapture fromt that process and the details of the new PC you referenced below into an email and send them to that email address.  You will then get further instructions on how to complete the licencing.

Thanks,

Nick

ALKS  
#3 Posted : Monday, August 2, 2021 1:48:51 PM(UTC)
ALKS
Rank: Newbie

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Australia

Hi Nick,

Thanks for the reply.

I see I forgot to mention the email is bouncing back each time.

Here's the bounce back message I am getting:

This is the Mail-Delivery-Service.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients.

For further assistance, please contact your Mailadmin.

 

        From: *************

        To: support@escls.com.au

        Subject: Moving ESdat license

 

 reply 531 escls.com.au cannot be resolved.

Nick Support  
#4 Posted : Monday, August 2, 2021 3:08:10 PM(UTC)
Nick Support
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Australia

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Hi,

There's a typo in the email address.

Please send it to:

support@escis.com.au

(You have an l in escis instead of the i).

Thanks,

Nick

ALKS  
#5 Posted : Tuesday, August 3, 2021 5:36:54 PM(UTC)
ALKS
Rank: Newbie

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Australia

Originally Posted by: Nick Support Go to Quoted Post

Hi,

There's a typo in the email address.

Please send it to:

support@escis.com.au

(You have an l in escis instead of the i).

Thanks,

Nick

Ohh, that's annoying!

Thanks for help!

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