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jonathanschmidt  
#1 Posted : Tuesday, September 21, 2021 3:39:01 PM(UTC)
jonathanschmidt
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I've been looking through the manual but I can't see how to add a new matrix type to the online version.  

I get errors on upload because it doesn't recognise the matrix type from the lab.

Thanks.

Kimberley_Support  
#2 Posted : Tuesday, September 21, 2021 4:11:14 PM(UTC)
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Hi Jonathan,

which matrix type are you missing and which ones do you have available to you at the moment?

Kimberley

jonathanschmidt  
#3 Posted : Tuesday, September 21, 2021 4:25:48 PM(UTC)
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The error is highlighting matrix type "BIOSOLID".

jonathanschmidt  
#4 Posted : Tuesday, September 21, 2021 4:27:47 PM(UTC)
jonathanschmidt
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How do I see what matrix types are available to me?

Kimberley_Support  
#5 Posted : Wednesday, September 22, 2021 12:46:26 PM(UTC)
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You can go into your lab uploads tab and click on one of the lab reports that haven't been approved yet. In the matrix type area there is a drop down where you can see which ones are available. 

20210922.jpg (19kb) downloaded 0 time(s).

"biosolids" is one of the available matrix types - not "biosolid"

These lab errors do happen from time to time - we have been notified of the error too and one of the EScIS staff is going to follow up with the lab on your behalf.

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